inezinfrared.com Return and Refund Policy
Welcome to inezinfrared.com, your go-to destination for high-quality photography equipment. We strive to provide you with products that meet your needs and exceed your expectations. However, we understand that there may be instances where you need to return an item. Please read our return and refund policy carefully to ensure a smooth process.
Returns
If you wish to return an item, please contact us by emailing [email protected] within 30 days of receiving your order. We will provide you with further instructions on how to proceed with the return.
- Returned items must be in their original condition, unused, and in the original packaging.
- Customers are responsible for return shipping costs unless otherwise agreed upon with our customer service team.
- We recommend using a trackable shipping service to ensure the safe return of your item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
If you need to exchange an item for a different one, please contact us at [email protected] to discuss the exchange process. We will guide you through the steps to ensure you receive the product you need.
Non-Refundable Items
Some items are non-refundable, including gift cards and downloadable software products. Please check the product description carefully before making a purchase.
Contact Us
If you have any questions about our return and refund policy, feel free to reach out to us at [email protected]. We are here to assist you and provide the best possible shopping experience.